Policy Guidelines

  • General Policy Guidelines
  • Sick Child Policy and Health Guidelines
Child Care Services North Vancouver


We are committed to developing a positive and open relationship between parents and staff to ensure children are given the best possible care. Good communication can prevent misperceptions and different expectations in order to encourage cooperation and help foster a team approach.
Parents are welcome to visit at any time, and we encourage any contributions in terms of ideas, concern, and experiences.

As parents know their child the best, we would love to hear any information that would better our understanding of how to provide individualized support. Alternative forms of communication are available, as parents may choose to e-mail, speak on the phone, or make an in-person appointment to discuss. If calling during the day, please be aware that we may be unable to respond. If you leave a message, we will call back as soon as possible.

We especially encourage parents to inform us of any sickness, medications, inoculations or contagious illnesses that the child has had in the past 24 hours as this may influence the child’s temperament and needs.


Contact information:

Phone Number (please call to book an appointment): (778) 888-4930
E-mail: bluemoonchildcarecentre@gmail.com
Website: bluemoonchildcare.ca

Guidance and Discipline

Policy Statement

Children face many challenges daily, part of which includes learning acceptable behaviours and being able to regulate their behaviour in different environments and when interacting with different people.

We are committed to using appropriate strategies to guide children to recognize, manage and learn from their behaviours and express their emotions in positive, non-threatening and productive ways.
Our goal is to influence children’s behaviour rather than to control it. We aim to help children develop problem-solving skills, a sense of freedom to choose their own path and the self-esteem necessary to change a pattern of unhelpful behaviour. Ultimately, we seek to provide an environment which teaches children to self-regulate and manage their own behaviour.

Behaviour Management

It is important to us to ensure the safety and security of children at all times. Staff will support children in their behavioural choices in a variety of ways, depending on their age and developmental level, and effective supervision will serve to minimize negative behaviours. However, behaviours such as teasing, bullying, discrimination or physically hurting another child will not be tolerated.
Through positive, supportive and intentional relationship building, we will provide education and care to children in a way that facilitates the following:

  • Children are encouraged to openly express their feelings and opinions
  • Staff facilitate experiences that help develop independence and self-esteem
  • The dignity of every child is protected
  • Each child is given positive guidance and encouragement toward acceptable behaviour
Strategies Used To Guide Behaviour
  • Close observation and active supervision in order to anticipate situations and prevent issues
  • Applying child development knowledge to set and enforce realistic, developmentally appropriate, and consistent rules and limits for behaviour
  • Listening to children's feelings and frustrations and providing quick and calm responses to situations that require guidance
  • Redirecting inappropriate behaviour to a more acceptable activity.
  • Personally modelling good communication skills and positive social behaviour
  • Providing children with the opportunity to make mistakes and solve their own problems within a safe environment
  • Providing realistic choices to allow for autonomy
  • Emphasis placed on physical activity, so children do not feel frustrated by pent up energy

No form of physical punishment, verbal or emotional abuse or denial of physical necessities of any child can be permitted, practiced or inflicted.

Bullying Management Procedure

In the event of an incidence of bullying, or behaviours which place children or staff at risk, the following measures will be taken:

  • Parents/guardians will be notified of the incident involving their child either by telephone or upon on arrival to pick up their child.
  • Staff will at all times maintain confidentiality and will be sensitive during discussions that may be heard by others.
  • Parents/guardians are asked to further discuss the situation with their child at home to reinforce the service rules and other children’s rights to feel safe and secure.
  • Staff will support children through an event and will encourage the child who has physically hurt another child to be involved in the first aid and caring for that person.
  • In line with licensing policies, all injuries and incidents are recorded and the parents notified. Where behavioural concerns remain ongoing, the following measures will be taken:
  • A meeting will be arranged between the child, their parent/guardian, and the staff at which time a behaviour plan will be discussed and completed.
  • The behaviour plan will continue for a period of two weeks. During this time parents (or listed emergency contact) would be expected to collect their child immediately if the behaviour continued and posed a risk to the safety of others at the program.
  • All staff will be informed of the strategies of the behaviour plan and will support the child with strategies, positive guidance and reinforcement. Staff will document the child’s behaviour via the behaviour plan.
  • Ongoing and unresolved negative behaviours, and a failure to comply with the behaviour plan, may lead to the suspension of care.
Infant Care North Vancouver


Although we strive to welcome all children at all times, there are occasions when children should not attend care. When a child develops symptoms of an infection or illness at home, it is the family’s responsibility to keep the child at home.

We promote the protection of children by preventing illness whenever possible. We encourage children to practice and develop good hand washing habits to prevent the spread of germs. We encourage an understanding of good nutrition, exercise and proper rest for the development of healthy bodies.

Each child must have an immunization history signed by a physician on file at the facility. Please notify us if your child has any allergies (especially food allergies).


Sick Child Policy

We are required to assess children’s health upon arrival each morning prior to admittance. If a child is unable to participate fully in all aspects of the program, indoors and outdoors, the child must remain at home for their own comfort.

As a parent, you are the person that knows your child the best, if there is any change in your child’s general health or well-being please keep your child at home and seek medical attention. If your child becomes unwell at the centre this will be immediately monitored and recorded and you will be informed by telephone. Due to this you may be asked to collect your child earlier than usual.

The following outlines areas of health concern whereby the child must remain at home, or if at the childcare program, an adult will be contacted to pick up the child:

  • Fever: escalating above 38°C or 101°F; (a child needs to be fever free for a minimum of 24 hours before returning to daycare, that means the child is fever free without the aid of Tylenol, or any other fever reducing substance.)
  • Diarrhea: runny, watery, bloody stools, or 2 or more loose stools within last 4 hours.
  • Vomiting: 2 or more times in a 24-hour period. Note: please do not bring your child if they have vomited in the night.
  • Persistent cough, cold or flu-like symptoms (influenza), which affect the child’s normal activity level.
  • Rash, hives or an undiagnosed sore or skin condition;
  • The child has an illness which is undiagnosed and could be contagious;
  • The child is not well enough to participate fully in the program;
  • The child is in distress or uncomfortable

For the well-being of all children, a 24-hours exclusion from care will be required. Families may be required to provide a doctor’s note verifying their child is well enough to participate in the program.
For more information please visit the below website:

Please note: No refunds are offered for illness.


Parents must ensure the centre is informed of any information regarding their child’s health. This includes providing copies of any relevant information provided by health professionals for your child’s records; any diagnosis of a health or medical condition; allergy reports; asthma plans; or details of ongoing conditions, triggers and/or treatment.

Prescription medication will be administered to children, in accordance with provincial legislation.
This requires that:

  • Parents provide written instruction on an Authorization to Administer Medication Form stating the dosage of the medication, time it should be given, how the medication is to be taken (eyes, mouth, etc.).
  • Parents hand over the medication to a staff and verbally provide any relevant information regarding the status of the child’s health and details of possible side effects of the medication.
  • Medication must be in the original container and clearly labeled with the child’s name, date, name of the drug, instructions for storage and administration.

To provide further clarity:

  • It is the parent’s responsibility to ensure all relevant information is documented, such as “before food, after food etc.”
  • Other medications to be administered other than prescription medication (including natural remedies and over the counter medication) must be in writing from your health professional/pharmacist and be in their original container and within the use by date.
  • If the staff have any queries regarding parent’s instructions a staff will telephone the parent for clarification and then amend the Medication Form. Parents will be asked to co-sign this amendment upon return to the service.
  • When collecting your child, parents must co-sign the Authorization to Administer Medication Form, checking staff entry details to ensure that the details correspond with the original written instructions.
  • Parents must ensure that under no circumstances medications are left in a child’s bag. This poses a serious health risk to other children in the centre.
  • All medication will be stored appropriately and safely in clearly labelled areas in the condition that is required in relation to the individual medication. Medication that needs refrigeration is kept in the fridge in a clearly labelled medication container.

If the child appears unwell, staff may ask you to take your child home and provide a clearance from your doctor before the child can return to the service.


Where a child has been prescribed Anti-Biotics, the child must have completed a full 24 hour cycle of the appropriate dosage of the prescribed Anti-Biotic at home, prior to recommencing care.

Skin Conditions, Medication and Creams

Staff will administer skin conditions medication and creams ongoing as a preventative measure where required by parents. The parent must adhere to the requirements of providing over the counter medications in clearly labelled original containers with the child’s name displayed. A medical management plan outlining the administration requirements must be provided and a demonstration to staff on how and where to administer the skin conditions medication or cream for preventative purposes must occur.


An allergy is an abnormal response to a normal substance such as animal hair, eggs, pollen, food dye, fish, peanuts, etc. The allergic person, when exposed to that particular substance, will have what is known as an anaphylactic reaction. Symptoms may vary from mild to mid-range to life threatening.

The safety of your child is important to us. Please inform us as soon as possible of any allergies your child develops after enrollment in our program.
Upon registration (or upon development of a severe allergic reaction), an Individual Health Care Plan will be completed prior to the start date. The Health Care Plan will be reviewed annually or when any changes are necessary.

Our centre is a peanut free environment.

Infection Control

Cleanliness and the exclusion of children with infectious conditions are essential to the well being of those attending our centre. Children with the symptoms of fever greater than 101 F or 38 C, diarrhea, open draining wounds, rash or known exposure to an infectious illness are not allowed to be attend the centre.

If any of these symptoms are found, the child will be isolated, and parents will be notified to retrieve the child within one hour of notification. Children will not be permitted to attend the center until such symptoms have subsided.

Prevention of Infections Between Children

In addition to adherence to contagion check:

  • Children will be checked for Pediculosis (head lice) at regular intervals during the year. All children found to have Pediculosis will be sent home. Children will not be readmitted until treated and a release obtained from the family physician.
  • Parents will be informed if their child has had any possible exposure to infectious conditions at the Centre. Likewise, if parents have been exposed to any potentially infectious diseases, they should inform the staff.